Terms of Service

These Terms of Service (the “Terms”) are an agreement between LineSight (“we”, “our”, “us”) and the business you represent (“you”, “Customer”) governing use of the LineSight platform — including the optimization application, ERP by LineSight, and related services (together, the “Service”). By creating an account, signing in, or using the Service you agree to these Terms on behalf of your business, and you represent that you have authority to do so.

If you and LineSight have signed a separate written agreement (for example, a subscription agreement, pilot or evaluation agreement, or order form), that agreement controls where it conflicts with these Terms.

The Service provides production planning, slitting optimization, and operational management tools for metals service centers, including order, inventory, work order, shipping, and invoicing workflows. We may improve or modify features over time; we will not materially reduce the core functionality you have paid for during a subscription term.

Access is provisioned per business (a “tenant”) and per named user. You are responsible for maintaining the confidentiality of credentials, for the actions taken under your users’ accounts, and for ensuring only authorized personnel access the Service. Notify us promptly of any suspected unauthorized access.

You own the data you upload or generate in the Service — orders, inventory, schedules, production records, financial records, and documents (“Customer Data”). You grant us the rights needed to host, process, transmit, and display Customer Data solely to provide and support the Service. Our handling of personal information is described in our Privacy Policy at linesight-ai.com/privacy.

You are responsible for the accuracy and lawfulness of Customer Data and for having the rights necessary to provide it to us.

The Service can connect to third-party products you choose — for example, your ERP system or QuickBooks Online. When you connect an integration, you authorize us to exchange the relevant Customer Data with that provider on your behalf (for QuickBooks Online: customers, invoices, and payments you push from the Service). Your use of a third-party product is governed by that provider’s own terms, and we are not responsible for third-party products or for changes to their APIs. You can disconnect an integration at any time from within the Service.

You will not: resell or sublicense the Service; use it to build a competing product; attempt to probe, breach, or circumvent its security; reverse engineer it except where the law permits; interfere with other tenants; or use it in violation of applicable law. We may suspend access to protect the Service or other customers, and will restore it promptly once the issue is resolved.

Fees, billing cadence, and any evaluation period are set out in your order form or agreement with us. Except as stated there, fees are non-refundable and exclusive of taxes, which you are responsible for (other than taxes on our income).

We own the Service, including its software, algorithms, interfaces, and documentation. No rights are granted except the right to use the Service as described in these Terms. Feedback you provide may be used to improve the Service without obligation to you. Aggregated, de-identified usage data that does not identify you or any person may be used to operate and improve the Service.

Each party will protect the other’s non-public information with at least reasonable care, use it only as needed to perform under these Terms, and not disclose it to third parties except to employees, contractors, and service providers under confidentiality obligations, or where required by law.

The Service is provided “as is”. To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Optimization outputs are decision support: you are responsible for reviewing schedules, plans, and financial records produced with the Service before acting on them.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue, even if advised of the possibility. Each party’s total liability arising out of these Terms is limited to the fees you paid for the Service in the twelve months before the event giving rise to the claim. These limits do not apply to your payment obligations, a party’s breach of Section 9, or liability that cannot be limited by law.

These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days of written notice. On termination we will, on request made within 30 days, provide an export of your Customer Data in a reasonable format, after which we may delete it in accordance with our retention practices.

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally; unresolved disputes will be brought in the state or federal courts located in Delaware, and both parties consent to their jurisdiction.

We may update these Terms from time to time. Material changes will be communicated via the application or by email, and take effect on the “Effective” date shown above. Continued use of the Service after that date constitutes acceptance.

Questions about these Terms: [email protected]